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General terms and conditions for guided tours and other tourist services These general terms and conditions govern the relationships between provider and customer in provision of guided tours and other tourist services, unless agreed otherwise. 1. Definition of terms Provider: Travel agency Czechia Tours Prague s.r.o., Stupešice 23, 671 40 Běhařovice, Czechia, business ID: 21862966 e-mail: info@czechia-tours.cz, phone/fax: +420 606 095 115, Customer: A customer is an entity who entered into a guided tour or other tourist service contract with the provider. Guided tour: A guided tour refers to the services of a guide including inherent transport services. Other tourist services: Other tourist services include each individual tourist services except for the guided tour, and the combinations of the tourist services neither being a tour nor associated with the tourist service. 2. Formation of the Contract The provider organizes guided tours and other tourist services (hereinafter referred to as “Services”). The Service Provision Contract (hereinafter referred to as “Contract”) is concluded: for bids available from the Provider’s website effective upon completion of the online reservation process. The Provider shall confirm conclusion of the Contract by sending a note to the Customer’s contact e-mail address; for tailored bids, a specific bid shall be arranged by the Provider based on the Customer’s demand to be sent to the Customer’s contact e-mail address, and the Contract is concluded at the moment of clear expression of the Customer’s willingness to consume the services quoted by the Provider. 3. Price of the Services The price of a service in CZK is available from the website. Final price including VAT, discounts or surcharges is displayed to the Customer in the course of the online reservation process before the Contract is concluded. Regarding the tailored bids, the Provider shall inform the Customer about final price of the services under the quotation sent to the Customer’s contact e-mail address. For international wire transfer, the price of the Service shall be regarded as paid only after crediting the whole sum to the Provider’s bank account. The Customer shall configure parameters of the wire transfer not to reduce the amount being transferred during the transfer. Upon request, the Provider shall inform the Customer about the amount due denominated in currency selected by the Customer. Identical rules of payment a
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